How do I find a place near my campus?
Open Find a place, choose your campus, and sort by distance. The filters narrow it down further: rent, room or bed, furnished, NSFAS accredited.
How do I contact a landlord?
Open the listing and send a message. You need an account with a confirmed email address, so the landlord knows you are a real person.
Do I pay through JourneyStead?
Yes, once you have signed your lease. Your deposit and rent then appear on your home page: pay online or by debit order, straight to your landlord. Never pay anyone outside JourneyStead to hold a place.
How do viewings work?
If the landlord has set viewing times, book one from the listing. You get the address when you book, and a reminder the day before. Move or cancel it under Viewings.
Something looks like a scam. What do I do?
Do not pay. Report the listing from its page, or the conversation from the conversation itself. Our team reads every report.
How do I list my place?
Create a landlord account, add the property and what you let in it, then write the listing with photos and the rent. Our team checks it before it goes live.
What happens after I submit a listing?
Our team checks listings in the order they arrive. You are told as soon as yours is approved, or sent back with a note on what to change.
Can my colleagues help?
Yes. Invite them to your organisation and give each a role. Roles decide who may edit listings, answer enquiries and manage viewings.
How do I keep my account safe?
Use a password you use nowhere else, and keep the sign-in code on. Under Settings you can see every device signed in to your account, and sign any of them out.
What do you do with my information?
Read the privacy notice. In short: we use it to run JourneyStead, a landlord sees your contact details only once you are talking, and you may ask us to correct or delete it.
Cannot find your answer?
Contact us