What we collect
Your name, your email address and, if you give it, your phone number. For a landlord, the organisation's details, its properties and listings, and the photos uploaded.
What you do on JourneyStead: the messages and files you send, the viewings you book, the listings and searches you save, and the reports you make.
Details of each sign-in: the device, its browser and its rough location, so you can see which devices are signed in and spot one that is not yours.
Why we use it
To run your account and show you what is relevant; to put renters and landlords in touch; to send the emails you have not switched off; and to keep JourneyStead safe, which includes checking listings and dealing with reports.
Who can see what
A landlord sees your name and the messages you send them. They do not see your email address or your phone number.
You see a landlord's contact details once they have replied to you, and a property's street address once you book a viewing.
JourneyStead staff see what they need to check listings and deal with reports. Staff read a conversation only when someone in it has reported it, and each time they do, it is recorded in that organisation's activity log.
Who helps us
We use service providers to send email and text messages, to store photos and files, and to host JourneyStead. They handle your information only to do that for us.
How long we keep it
Your account is kept until you ask us to close it. Records of sign-ins and security changes are kept for three years, other activity records for two years, and the record of staff reading a reported conversation for six months.
Your rights
You may ask what we hold about you, ask us to correct it, or ask us to delete it where the law allows. You may object to how we use it, and complain to the Information Regulator.
To ask, use the contact page.
Changes to this notice
If we change this notice in a way that matters, we will tell you before the change takes effect.